The Anchor Programme

The Anchor is a small team of support workers who work together to provide a year long, intensive, one-to-one programme for people with complex emotional needs (CENs).  Working with one or more members of the wider team, your role will be to build up a positive working relationship with the people assigned to you, and work with them to create a practical, person-centred programme, based around the goals  they identify, designed to support their recovery. We are passionate about upskilling people to become the best versions of themselves, and all our work is centred around our Anchor values of independence, motivation, purpose, community and relationships. 

The ideal candidate for this position will have a passion to see people develop skills and change their lives for the better, and have experience in upskilling other people in some area of life. They will have strong people skills, and be able to show patience and understanding whilst maintaining good professional boundaries. They will need to be able to work well in a team, communicating clearly with other team members. They will also need to be self-motivated and self-directed when it comes to planning sessions with those they support. Having a flexible and adaptable attitude is crucial, because the needs of those we work with can change quickly. A good level of emotional resilience is definitely an asset, as is some understanding of the challenges of living or working with mental health issues.

  • All applicants will be required to undergo an Enhanced DBS check and must provide two references before a start date can be arranged.

Title of Role

The Anchor Support Worker

Purpose of Role

To enable people to become ‘the best version of themselves’ by supporting people with complex emotional needs (CENs) to achieve goals. This means taking a flexible approach towards working with individuals accepted onto the Anchor programme. Your role will be to work with people with CENs, in a person-centred and trauma informed way, helping them to identify and work towards goals in their lives.

Main Activities/Tasks

  • Supporting the training of identified individuals in personal, social and wider vocational skills as part of a co-produced plan.

  • Working practically with individuals to achieve goals and overcome barriers in their lives by helping them to identify these, and supporting them to find practical ways to achieve or overcome them. 

  • Teaching individuals to find ways to overcome a range of issues, including anxiety, managing emotions, learning to be assertive, etc. 

  • Occasionally attending groups with identified individuals and, where possible, supporting the development of sufficient skills and confidence to enable the individual to access groups and services independently. 

  • To ensure that all records are kept up to date and accurate

  • To work with the wider Anchor team as part of a multi-agency approach, to ensure continuity and consistency of support.

  • To attend training and regular professional development as required.

  • To work within the policies of Kingfisher Treasure Seekers and The Anchor Code of Conduct, and to maintain professional boundaries. 

  • To promote Kingfisher Treasure Seekers and its work

  • To work with the Anchor Managers under their leadership 

  • Any other duties as required

Training and experience

Full training will be given during induction and on an ongoing basis. 

  • Experience of supporting people with mental health challenges (desirable).

  • Experience training or teaching people one-to-one (desirable).

  • A clean driving licence and access to a car (desirable).

Hours and Pay

Up to 35 hours per week. Open to accept full time or part time. £11.75 per hour


Employees can expect to receive the following support: 

  • Use of a HR and H&S Platform. 

  • Line Management support 

  • 24/7 access to a BUPA call line run by Qualified Counsellors


Treasure Seekers Building, 52 Westgate Street, Gloucester, GL1 2NF

Main Point of Contact

Anchor Manager and Deputy Manager