Full Job Description

Job Summary

The Support at the Cavern support worker will be based at The Cavern Coffee Shop in Gloucester City Centre.

This is a bank worker role, meaning that when there are shifts available due to sickness or holiday leave they will be offered, but there are no permanent hours available.

Our team of support workers provide a listening ear and facilitate a safe place to provide early intervention and prevention work for those with mental health issues.

Title of Role

Bank Support Worker

Purpose of Role

To provide a listening ear and facilitate a safe space for those with mental health issues. This can range from conversations, guidance and support, and playing board games.

Main Activities/Tasks

  • To support and engage with those attending the mental health drop in.
  • To manage the environment, including dealing with any challenging behaviour
  • To work within, and promote, all policies, procedures and Health and Safety
  • To assist with maintaining a clean and tidy environment
  • To work with the support lead/team leader within their direction of leadership
  • To encourage and enthuse your fellow team members
  • To have a basic understanding of mental health.


Full training will be given during induction and on an ongoing basis, however experience of mental health and/or health and social care will be an advantage.


The Cavern, 56 Westgate Street, Gloucester, GL1 2NF and at various other locations as the needs of the business required


When available


£9.75 per hour


  • Casual dress
  • Company events
  • Discounted or free food
  • Employee discount
  • Flexible schedule
  • Sick pay
  • Store discounts


  • Night shift