The ideal candidate for this position is a passionate, people-oriented leader with a background in leading and supporting people. We're looking for an individual who can't wait to grow the Cavern. The person in this role must be highly skilled, efficient, and an all-around great leader—one who has a passion for mentoring others and helping them grow to be the best they can be. Our Manager will work with the directors to implement sound business strategies that fit within the framework of our core values and ensure compliance with applicable national and local laws and regulations.

Job Description

The Cavern Coffee Shop in Gloucester City Centre is looking for a Manager.

The coffee shop functions as a regular coffee shop but with a difference! It offers work experience training for vulnerable and disadvantaged people including those with complex needs. It is also a community venue and safe place for young people, those with complex mental health needs and adults with learning difficulties who need support. We support people in a person centred, and trauma informed way.

The Cavern also hosts a wide range of activities including live music, games nights, and an out of hours mental health drop in.

The Cavern is open 10am-11pm 6 days a week and 4pm-11pm on a Sunday so shift work will be required.

The role is for 35 hours (7 hour shifts).

Title of Role

Cavern Manager

Purpose of Role

To oversee the smooth running of The Cavern. This includes driving sales and thinking creatively, ensuring compliance with policies, effective management of staff and staff training, and managing challenging behaviour.

Main Activities/Tasks

  • To oversee the smooth running of the coffee shop, including driving sales, stock takes, processes and procedures;
  • To develop an understanding of bringing in new systems and processes to ensure a smoother running of The Cavern;
  • To build positive relationships with those that attend The Cavern regularly;
  • To manage the environment, including dealing with any challenging behaviour;
  • To be reactive and responsive to every situation that arises, and to reflect on how to prevent other situations from escalating;
  • To oversee the development and training of our team of volunteers and the volunteer training programme;
  • To empower, encourage and equip our staff team;
  • To bring a confidence and energetic dynamic to the team;
  • To work within and promote all policies, procedures and Health and Safety;
  • To work with the Directors within their direction of leadership.


Full training will be given during induction and on an ongoing basis, however experience of training others, retail, challenging behaviour, management and leadership, and/or health and social care will be an advantage.


The Cavern, 56 Westgate Street, Gloucester, GL1 2NF and at various other locations as the needs of the business required


Full time - 35 hours a week

Job Types: Full-time, Contract, Permanent

Salary: £20,020.00-£21,840.00 per year