The coffee shop functions as a regular coffee shop but with a difference! It offers work experience training for vulnerable and disadvantaged people including those with complex needs. It is also a community venue and safe place for young people, those with complex mental health needs and adults with learning difficulties who need support.

The Cavern hosts a wide range of activities including live music, games nights, and an out of hours, non-clinical, mental health drop in.

The Cavern is open 10am-11pm 6 days a week and 4pm-11pm on a Sunday so shift work will be required.

The role is for 35 hours (7 hour shifts).

Title of Role

Cavern Manager

Purpose of Role

To oversee the smooth running of The Cavern. This includes driving sales and thinking creatively, ensuring compliance with policies, effective management of staff and staff training, and managing challenging behaviour.

Main Activities/Tasks

      • To run the coffee shop when you are on shift including serving customers and maintaining the cleanliness of the environment
      • To competently and confidently deal with customer complaints
      • To be able to adhere to cash handling procedures such as cashing up, putting money in the safe, problem solving on the till, and so on
      • To have a full understanding of stock takes, booking in new stock, and our policy on returns
      • To develop an understanding of bringing in new systems and processes to ensure a smoother running of the Cavern
      • To oversee the development and training of our team of volunteers
      • To empower, encourage and equip our staff team
      • To bring a confidence and energetic dynamic to the team
      • To manage the environment, including dealing with any challenging behaviour
      • To build positive relationships with those that attend The Cavern regularly
      • To be reactive and responsive to every situation that arises, and to reflect on how to prevent other situations from escalating
      • To work within, and promote, all policies, procedures and Health and Safety
      • To work with the Directors within their direction of leadership


    Full training will be given during induction and on an ongoing basis, however experience of training others, retail, challenging behaviour, management and leadership, and/or health and social care will be an advantage.


    The Cavern, 56 Westgate Street, Gloucester, GL1 2NE and at various other locations as the needs of the business require


    Full time- 35 hours a week


    £10.50 per hour


    • Casual dress
    • Company events
    • Company pension
    • Discounted or free food
    • Employee discount
    • Flexible schedule
    • Sick pay
    • Store discounts


    • Day shift
    • Evening shift
    • Weekend

    Covid-19 considerations

    All our environments are covid compliant


    • Retail management: 3 years (preferred)
    • Care and support work: 2 years (preferred)

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