The coffee shop functions as a regular coffee shop but with a difference! It offers work experience training for vulnerable and disadvantaged people. It is also a community venue and safe place for young people and others who need support with mental health issues.

The Cavern hosts a wide range of activities including live music, games nights, and an out of hours mental health project.

The Cavern is open 10am-11pm 6 days a week and 4pm-11pm on a Sunday so shift work will be required.

The role is for 35 hours (7 hour shifts). 

Title of Role

Cavern Manager

Purpose of Role

To oversee the smooth running of The Cavern. This includes increasing sales, ensuring compliance with policies, effective management of staff and helping to deliver staff training and manage challenging behaviour.

Main Activities/Tasks

  • To run the coffee shop when you are on shift including serving customers and maintaining the cleanliness of the environment
  • To oversee the development and training of our team of volunteers
  • To manage the environment, including dealing with any challenging behaviour and to put things in place where needed
  • To work within, and promote, all policies, procedures and Health and Safety
  • To role model and promote customer service to a high standard
  • To be able to lead staff and delegate relevant jobs
  • To work with the Directors within their direction of leadership
  • To encourage and enthuse staff in their work
  • To competently and confidently deal with customer complaints
  • To be able to adhere to cash handling procedures such as cashing up, putting money in the safe, problem solving on the till, and so on.
  • To have a full understanding of stock takes, booking in new stock, and our policy on returns.

Training

Full training will be given during induction and on an ongoing basis, however experience of training others, retail, challenging behaviour, management and/or health and social care will be an advantage.

Location

The Cavern, College Street, Gloucester, GL1 2NE and at various other locations as the needs of the business required

Hours

Full time- 35 hours a week

Salary

£9.89 per hour

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