Job Summary

The Cavern Coffee Shop in Gloucester City Centre is looking for a supervisor.

The coffee shop functions as a regular coffee shop but with a difference! It offers work experience training for vulnerable and disadvantaged people. It is also a community venue and safe place for young people, those with Learning Difficulties and others who need support with mental health issues.

The Cavern hosts a wide range of activities including live music, games nights, and an out of hours mental health listening service.

The Cavern is open 10am-11pm 6 days a week and 4pm-11pm on a Sunday so shift work will be required.

We are looking at taking on some staff to cover for when the current team are on holiday leave or off sick. The contract would be zero hours with overtime as and when it is available.

Title of Role

Cavern Supervisor- bank worker

Purpose of Role

To support The Cavern manager to enable the smooth running of The Cavern. This includes increasing sales, ensuring compliance with policies, effective management of staff and helping to deliver staff training and manage challenging behaviour. You would be running the shift as the 'manager on shift'.

Main Activities/Tasks

  • To run the coffee shop when you are on shift including serving customers and maintaining the cleanliness of the environment
  • To develop and train our team of volunteers
  • To manage the environment, including dealing with any challenging behaviour
  • To work within, and promote, all policies, procedures and Health and Safety
  • To role model and promote customer service to a high standard
  • To be able to lead staff and delegate relevant jobs
  • To work with the Manager and Deputy Manager within their direction of leadership
  • To encourage and enthuse staff in their work
  • To competently and confidently deal with customer complaints
  • To be able to adhere to cash handling procedures such as cashing up, putting money in the safe, problem solving on the till, and so on.
  • To have a basic understanding of stock takes, booking in new stock, and our policy on returns.


Full training will be given during induction and on an ongoing basis, however experience of training others, retail, youth work, management and/or health and social care will be an advantage.


The Cavern, 56 Westgate Street, Gloucester, GL1 2NF and at various other locations as the needs of the business required




£9.75 per hour

Job Type: Part-time


  • Casual dress
  • Company events
  • Discounted or free food
  • Employee discount
  • Flexible schedule
  • Store discounts

COVID-19 considerations:
All departments are covid compliant