Full Job Description

Job Summary

This is a new service!!! We already run a mental health drop in that runs every night of the year for 18+ individuals. We are now launching Youth Support at the Cavern for 14+.

The Youth Support at the Cavern support worker will be based at The Cavern Coffee Shop in Gloucester City Centre.

Our team of support workers will provide a listening ear and facilitate a safe place to provide early intervention and prevention work for those with mental health issues, as well as liaising with other agencies to utilise referrals into other organisations.
The role is for 10 hours (2 x 5 hour evening shifts 5-10pm). 

Title of Role

Youth Support Worker

Purpose of Role

To provide a listening ear and facilitate a safe space for those with mental health issues, as well as referrals into more specialist support and interventions. This can range from conversations, guidance and support to activities.

Main Activities/Tasks

  • To support and engage with those attending the mental health drop in
  • To manage the environment, including dealing with any challenging behaviour
  • To liaise with other agencies for specialist support and interventions
  • To work within, and promote, all policies, procedures and Health and Safety
  • To assist with maintaining a clean and tidy environment
  • To work with the support lead/team leader within their direction of leadership
  • To encourage and enthuse your fellow team members
  • To have a basic understanding of mental health


Full training will be given during induction and on an ongoing basis; however experience of mental health and/or health and social care will be an advantage.


The Cavern, 56 Westgate Street, Gloucester, GL1 2NF and at various other locations as the needs of the business required


Part time


£9.75 per hour


  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Flexible schedule
  • Sick pay
  • Store discounts


  • Evening shift