Youth Support at The Cavern

Support at The Cavern provides listening support, low level interventions such as board games, inclusive activities and offers a supportive environment.

We help young (aged 13-19) people feel less isolated, cope with anxiety, meet new people and provide support at a time of day when little low level or early intervention support is available from the statutory services (5-10pm). We are funded by Gloucestershire Integrated Care Board for this service and we work closely with a wide range of statutory mental health services to ensure a joined up approach. 

Our team of support workers provide a listening ear and facilitate a safe place to provide non-clinical, early intervention and prevention work for young people who are struggling.

The ideal candidate for this position will have experience of supporting young people and/or people with mental health issues. More importantly than that they will have a passion for seeing people become the best they can be. Passionate about being a part of someone’s journey to better their lives, learning new skills and building healthier relationships. They will have excellent people skills and good communication skills. They will show leadership qualities amongst their peers, encouraging and role modelling best practice.

All applicants will be required to undergo an enhanced DBS check and must provide two references before a start date can be arranged.

Title of Role

Youth Support Team Leader

Purpose of Role

To enable young people to become the best version of themselves providing a listening ear and facilitating a safe space for young people with mental health issues, as well as referrals into more specialist support and interventions. This can range from conversations, guidance and support to activities.

Main Activities/Tasks

  • To support and engage with those attending the mental health drop in

  • To manage the environment, including dealing with any challenging behaviour

  • To liaise with and signpost to other agencies for specialist support and interventions

  • To ensure a clean and tidy environment is presented

  • To work with the Youth Support leads within their direction of leadership

  • To have responsibility for ensuring accurate and reliable record keeping is completed for each shift 

  • To dynamically provide ongoing support and training to the team, role modelling best practice at every opportunity

  • To encourage and enthuse your fellow team members

  • To have a basic understanding of mental health

  • To attend training and regular professional development

  • To work within the policies and procedures of Kingfisher Treasure Seekers

  • Any other duties as required

Training and experience

Full training will be given during induction and on an ongoing basis. 

  • Experience of working supporting people with mental health issues (desirable)

  • Experience of working with young people (preferred)


3 nights per week


£12 per hour


Employees can expect to receive the following support: 

  • Use of a HR and H&S Platform. 

  • Line Management support 

  • 24/7 access to a BUPA call line run by Qualified Counsellors


Treasure Seekers Building, 52 Westgate Street, Gloucester, GL1 2NF

Main Point of Contact

Youth Support Lead and Deputy Lead