The Cavern Coffee Shop in Gloucester City Centre is looking for a supervisor.

The coffee shop functions as a regular coffee shop but with a difference! It offers work experience training for vulnerable and disadvantaged people. It is also a community venue and safe place for young people and others who need support and also boundaries.

The Cavern hosts a wide range of activities including live music, games nights, and an out of hours mental health project.

The Cavern is open 10am-11pm 6 days a week and 4pm-11pm on a Sunday so shift work will be required.

For the right person we are willing to consider either full or part time hours. Please specify how many hours you would be interested in, and your availability in your cover letter.

Title of Role

Cavern Supervisor

Purpose of Role

To support The Cavern managers to enable the smooth running of The Cavern. This includes increasing sales, ensuring compliance with policies, effective management of staff and helping to deliver staff training.

Main Activities/Tasks

  • To run the coffee shop when you are on shift including serving customers and maintaining the cleanliness of the environment
  • To develop and train our team of volunteers
  • To manage the environment, including dealing with any challenging behaviour
  • To work within, and promote, all policies, procedures and Health and Safety
  • To role model and promote customer service to a high standard
  • To be able to lead staff and delegate relevant jobs
  • To work with the Manager and Deputy Manager within their direction of leadership
  • To encourage and enthuse staff in their work
  • To competently and confidently deal with customer complaints
  • To be able to adhere to cash handling procedures such as cashing up, putting money in the safe, problem solving on the till, and so on.
  • To have a basic understanding of stock takes, booking in new stock, and our policy on returns.

Training

Full training will be given during induction and on an ongoing basis, however experience of training others will be an advantage. 

Location

The Cavern, College Street, Gloucester, GL1 2NE and at various other locations as the needs of the business required

Hours

Full or part time for the right person

Salary

£8.15 per hour

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