Due to internal promotions, The Cavern Coffee Shop in Gloucester City Centre is looking for a supervisor. The coffee shop functions as a regular coffee shop, however it has a focus on giving work experience to vulnerable and disadvantaged people and operates as a community venue. It also hosts a wide range of activities taking place including live music, games nights, and an out of hours mental health project. The Cavern is open 9am-11pm 6 days a week and 3pm-11pm on a Sunday so shift work will be required. The Cavern also reaches a wide range of young people. 

For the right person we are willing to consider either full or part time hours. Please specify how many hours you would be interested in, and your availability in your application form. 

Title of Role

Cavern Supervisor

Purpose of Role

To support The Cavern managers to enable the smooth running of The Cavern. This includes increasing sales, ensuring compliance with policies, effective management of staff and helping to deliver staff training.

Main Activities/Tasks

  • Work within and promote all policies, procedures and Health and Safety
  • To demonstrate exceptional product knowledge
  • To work with the Manager and Deputy Manager within their direction of leadership and to run the store where needed.
  • To role model and promote customer service to a high standard
  • To be able to lead staff and delegate relevant jobs
  • To encourage and enthuse staff in their work
  • To competently and confidently deal with customer complaints
  • To be able adhere to cash handling procedures such as cashing up, putting money in the safe, problem solving on the till, and so on.
  • To have a basic understanding of stocktakes, booking in new stock, and our policy on returns.

Training

Full training will be given during induction and on an ongoing basis, however experience of training others will be an advantage. 

Location

The Cavern, College Street, Gloucester, GL1 2NE and at various other locations as the needs of the business required

Hours

Full or part time for the right person

Salary

£8.15 per hour

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